It’s very unfortunate but we understand that sometimes, despite our best efforts, a product may not reach your expectations or might not be the perfect fit. That’s why we’ve crafted a complete return and exchange policy to ensure your absolute customer satisfaction with every purchase.
  1. Payment Options Available: At Kanooda, we offer a range of secure payment options to cater to your selections. You can conveniently complete your purchase using credit/debit cards, net banking, UPI, Paytm, Google Pay, or opt for cash on delivery for added flexibility.
  2. Delivery Time: We aim to deliver your order swiftly and efficiently. Typically, you can expect your package to arrive within 5-7 working days from the date you have placed the order. Our dedicated logistics team works diligently to ensure timely delivery to your doorstep.
  3. Return and Exchange Policy: If you want to return, exchange or cancel the order, you can reach out to us by calling customer care number or mail us to raise a return/exchange request at contactkanooda@gmail.com. Kindly share Order id, product name and product SKU code on the email for verification.

NOTE: IF YOU ARE RETURNING AN ORDER PLEASE RETURN IT IN THE ORIGINAL PACKAGING ONLY.

  1. Prepaid Order Discount: As an expression of appreciation for your faith in Kanooda, we are offering an exceptional 5% discount on prepaid orders. This discount is our way of thanking you for making our payment process easier and supporting us. Hope you shop more.
  2. Cancellation of Order: Did you change your mind about your purchase? Don’t worry! We understand and thereby we have this policy, you cancel your order within 24 hours of placing it. You can check out your order and cancel it on our website. If you have done guest checkout, please contact us via email or phone to cancel your order. (Contact Us)
  3. Refund Process: Once we receive the returned product at our warehouse in Surat, our team will initiate the refund process promptly. You can expect your refund to be processed within 4-7 working days from the date we have received the return. Rest assured, we’ll keep you informed at every stage of the process. Your trust matters and we shall hope you shop here soon.
  4. Sale Items Policy: Please be aware that items purchased during Sale events are not eligible for refunds. We hope you understand and choose the appropriate fit and touch for you. Choose your sale items carefully because they cannot be returned or exchanged.
At Kanooda, we’re committed to providing you with a flawless and very satisfying shopping experience. If you have any questions or concerns about our return and exchange policies, don’t hesitate to reach out to our dedicated customer service team. At Kanooda, your pleasure is our main concern, and we are here to make sure your experience with us is nothing short of outstanding.